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Commerce  
 

VIDEO SERVICE REGULATION

Consumers with a complaint against a video-service provider can file a complaint with the Ohio Department of Commerce’s Video Service Section. Before contacting the Section, you should contact your video-service provider to give it the company an opportunity to resolve the dispute directly.

There are four ways to contact the Video Service Section with a complaint:

  • Call (800) 686-7826 between 8 a.m. and 5 p.m., Monday through Friday. The Public Utilities Commission of Ohio (PUCO) Call Center will answer your call and pass the information along to Department of Commerce representatives.
  • Fax your complaint to (614) 644-1469
  • Mail your completed complaint form to: (Download Complaint Form)
    Ohio Department of Commerce
    Attn: Video Service Section
    77 South High Street, 23rd Floor
    Columbus, Ohio 43215
  • Email a written description of your complaint to VSA@com.state.oh.us

Please keep in mind that the information you provide is considered public information. You should be aware that, subject to certain statutory exceptions, most documents and records maintained by the Department of Commerce, PUCO and the state of Ohio, including but not limited to electronic data, are public records under Ohio law.