An owner/operator must report a release or suspected release to BUSTR and the local fire department within 24 hours of discovery. All spills and overfills that occur while transferring or attempting to transfer petroleum into an UST system must be reported within 24 hours. However, if a spill/overfill is 25 gallons or less, does not reach a surface water body, storm water system, monitoring well or observation well, and is cleaned up within 24 hours of pre-spill/overfill conditions, a release does not need to be reported.

During normal business hours (8am-5pm), please call the BUSTR main line at 614-752-7938 or 800-686-2878 and follow the prompts to speak to a duty officer. Alternatively, you may also complete the Suspected Release Notification Form and email to

After hours (emergency), please call BUSTR at 614-752-7938 or 800-686-2878 and stay on the line and you will be connected to the after hour emergency call-in dispatch service. In addition, please notify your local fire department and the Ohio EPA at 800-282-9378.

After hours (non-emergency), please call BUSTR at 614-752-7938 or 800-686-2878 or e-mail at and leave a detailed message that includes the following: name of the person reporting the release, name and address of the facility, contact information and a description of the release. Otherwise, call BUSTR the next business day.